FAQs

20 articles

Automating Email Forwarding to an Enclave Inbox

This document explains how to enable automated email forwarding to your enclave. You can submit incident and alert information directly to your enclaves using a variety of techniques, including email…

Updated 4 months ago by Elvis Hovor

Changing the TruSTAR Station theme

The Light theme is the default background for TruSTAR Station. All features on the platform have been optimized for the light theme and we recommend using this theme for the best user experience. You…

Updated 4 months ago by Elvis Hovor

Error on Login

We want to maintain the best web experience for you. We've implemented a force-timeout for some actions that take longer than normal. If your login takes longer than 10 seconds, we recommend users to…

Updated 7 months ago by Beatriz Datangel

FAQs

Basics. How do I contact TruSTAR? We try to acknowledge all questions and requests within 24 hours. If you have a technical issue or problem, please go to the TruSTAR Customer Service portal https://…

Updated 2 weeks ago by Sachit Soni

How do I clear my cookies and cache?

Following a product update, a user may be required to clear their browser cookies and cache to regain their ability to view the UI optimally. Follow these guides depending on which browser you prefer…

Updated 8 months ago by Sachit Soni

How do I send ArcSight cases to TruSTAR?

We support integration with ArcSight SIEM using a python script that is available with our SDK examples. This script supports the following actions: Parsing a CSV of events exported from ArcSight and…

Updated 1 year ago by Elvis Hovor

Observables Supported

TruSTAR platform supports processing of the following IOC types: IPV4 IPV6 CIDR BLOCK. URL (Domains are currently categorized as URL's). MD5 SHA1 SHA256 CVE (based on NIST's CVE standard ). BITCOIN A…

Updated 2 months ago by Shimon Modi

Product Walkthrough

Introduction. Please view this short video for a quick walkthrough of the TruSTAR product.

Updated 2 years ago by Sachit Soni

Proofpoint configuration

Proofpoint provides inbound email security, outbound data loss prevention, digital risk, email encryption, and email archiving. TruSTAR's Enclave inbox functionality enables users with Proofpoint to…

Updated 2 months ago by Sachit Soni

Scripts for Enclave Data Submit/Export

Overview: TruSTAR’s team has developed a library of scripts to allow our users to import and export data from the enclaves you have access to. If you would like access to a script or have questions a…

Updated 2 weeks ago by Sachit Soni

What is the TruSTAR Community?

The TruSTAR Community is accessible to anyone who has access to the TruSTAR platform. The TruSTAR Community consists of reports that accessible to everyone. Generally reports in the Community are red…

Updated 4 months ago by Elvis Hovor