FAQs

12 articles

API Usage Policy

TruSTAR's REST AP I lets you submit data and retrieve reports and IOCs from our platform. To ensure quality of service TruSTAR users we have put in place controls for API usage. Company API Quota. Fo…

Updated 1 year ago by Shimon Modi

Admin changes on other accounts

We want to maintain the best web experience for you and your fellow account users. When making changes on another user, please advise the user to: log out,. clear cookies,. clear cache, and. log back…

Updated 3 weeks ago by Beatriz Datangel

Data Sources & Integrations

Data Sources & Integrations. Where can I find a list of OSINT feeds? You can find open and closed sources in the Marketplace on the platform.. API key for STIX/TAXII ? The API key is generated in Set…

Updated 1 month ago by Sachit Soni

Error on Login

We want to maintain the best web experience for you. We've implemented a force-timeout for some actions that take longer than normal. If your login takes longer than 10 seconds, we recommend users to…

Updated 2 months ago by Beatriz Datangel

FAQs

Basics. How do I contact TruSTAR? We try to acknowledge all questions and requests within 24 hours. If you have a technical issue or problem, please go to the TruSTAR Customer Service portal https://…

Updated 1 month ago by Sachit Soni

How do I clear my cookies and cache?

Following a product update, a user may be required to clear their browser cookies and cache to regain their ability to view the UI optimally. Follow these guides depending on which browser you prefer…

Updated 3 months ago by Sachit Soni

How do I send ArcSight cases to TruSTAR?

We support integration with ArcSight SIEM using a python script that is available with our SDK examples. This script supports the following actions: Parsing a CSV of events exported from ArcSight and…

Updated 10 months ago by Elvis Hovor

IOC Types Supported

TruSTAR platform supports processing of the following IOC types: IPV4 IPV6 CIDR BLOCK. URL (Domains are currently categorized as URL's). MD5 SHA1 SHA256 CVE (based on NIST's CVE standard ). BITCOIN A…

Updated 2 months ago by Shimon Modi

Open/Closed Source Feeds FAQ

Open source intelligence (OSINT) data feeds are polled at regular intervals. We have optimized the polling rates to reflect the data refresh rate for each OSINT source. Closed source intelligence req…

Updated 1 day ago by Elvis Hovor

Product Walkthrough

Introduction. Please view this short video for a quick walkthrough of the TruSTAR product.

Updated 1 year ago by Sachit Soni

Splunk FAQ's

1. Do I need to configure the TruSTAR configuration for the TruSTAR add-on or the main TruSTAR app? . The configuration is for the TruSTAR Add-on - this will start pulling data from our API and then…

Updated 1 week ago by Elvis Hovor

What is TruSTAR's Privacy Policy?

TruSTAR Privacy Policy. TruSTAR Technology (“TruSTAR” or “we”) respects the privacy of personal data collected from users of our services. This Privacy Policy (“Policy”) explains how TruSTAR collects…

Updated 1 year ago by Sachit Soni