FAQs

21 articles

API Usage Policy

TruSTAR's REST API lets you submit data and retrieve reports and IOCs from our platform. To ensure quality of service for our users, TruSTAR has implemented controls for API usage. Company API Quota.…

Updated 2 weeks ago by Sachit Soni

Admin changes on other accounts

We want to maintain the best web experience for you and your fellow account users. When making changes on another user, please advise the user to: log out,. clear cookies,. clear cache, and. log back…

Updated 2 months ago by Beatriz Datangel

Automating Email Forwarding to an Enclave Inbox

This document explains how to enable automated email forwarding to your enclave. You can submit incident and alert information directly to your enclaves using a variety of techniques, including email…

Updated 3 weeks ago by Elvis Hovor

Changing the TruSTAR Station theme

The Light theme is the default background for TruSTAR Station. All features on the platform have been optimized for the light theme and we recommend using this theme for the best user experience. You…

Updated 2 weeks ago by Elvis Hovor

Data Sources & Integrations

Data Sources & Integrations. Where can I find a list of OSINT feeds? You can find open and closed sources in the Marketplace on the platform.. API key for STIX/TAXII ? The API key is generated in Set…

Updated 3 months ago by Sachit Soni

Error on Login

We want to maintain the best web experience for you. We've implemented a force-timeout for some actions that take longer than normal. If your login takes longer than 10 seconds, we recommend users to…

Updated 4 months ago by Beatriz Datangel

FAQs

Basics. How do I contact TruSTAR? We try to acknowledge all questions and requests within 24 hours. If you have a technical issue or problem, please go to the TruSTAR Customer Service portal https://…

Updated 3 weeks ago by Sachit Soni

How do I clear my cookies and cache?

Following a product update, a user may be required to clear their browser cookies and cache to regain their ability to view the UI optimally. Follow these guides depending on which browser you prefer…

Updated 5 months ago by Sachit Soni

How do I send ArcSight cases to TruSTAR?

We support integration with ArcSight SIEM using a python script that is available with our SDK examples. This script supports the following actions: Parsing a CSV of events exported from ArcSight and…

Updated 1 year ago by Elvis Hovor

IOC Types Supported

TruSTAR platform supports processing of the following IOC types: IPV4 IPV6 CIDR BLOCK. URL (Domains are currently categorized as URL's). MD5 SHA1 SHA256 CVE (based on NIST's CVE standard ). BITCOIN A…

Updated 4 months ago by Shimon Modi

Open/Closed Source Feeds FAQ

Open source intelligence (OSINT) data feeds are polled at regular intervals. We have optimized the polling rates to reflect the data refresh rate for each OSINT source. Closed source intelligence req…

Updated 2 weeks ago by Elvis Hovor

Product Walkthrough

Introduction. Please view this short video for a quick walkthrough of the TruSTAR product.

Updated 2 years ago by Sachit Soni

Proofpoint configuration

Proofpoint provides inbound email security, outbound data loss prevention, digital risk, email encryption, and email archiving. TruSTAR's Enclave inbox functionality enables users with Proofpoint to…

Updated 2 days ago by Sachit Soni

Reset Credentials or Passwords

This document explains how to reset your credentials and passwords. Q. How do I reset my credentials? Emailed credentials to the TruSTAR platform expire after 72 hours, as per our security policy. If…

Updated 3 weeks ago by Sachit Soni

Scripts for Enclave Data Import/Export

Overview: TruSTAR’s team has developed a library of scripts to allow our users to import and export data from the enclaves you have access to. If you would like access to a script or have questions a…

Updated 3 weeks ago by Sachit Soni

ServiceNow v1.1.0 FAQ

This document covers how to manually install the TruSTAR workflow app for ServiceNow v1.1.0 (Madrid and London releases), update or uninstall the plug-in, and includes sections on troubleshooting and…

Updated 3 weeks ago by Elvis Hovor

Setting Up Multi-Factor Authentication (MFA)

Multi-Factor Authentication (MFA) is an additional layer of security can help prevent your account from being compromised. MFA requires anyone trying to log into your account to have two things: an a…

Updated 3 weeks ago by Beatriz Datangel

Setting up a 'Service Account'

TruSTAR's integrations and user management allows users to set-up a service account to utilize when configuring with the TruSTAR API. This practice enables companies to have a dedicated account for a…

Updated 2 days ago by Elvis Hovor

Splunk v1.0.9 FAQ

This document explains how to install Splunk in an air-gapped environment or from the CLI, how to update or uninstall it, and covers basic troubleshooting steps. What's New in Release 1.0.9 Improved…

Updated 5 days ago by Elvis Hovor

What is TruSTAR's Privacy Policy?

TruSTAR Privacy Policy. TruSTAR Technology (“TruSTAR” or “we”) respects the privacy of personal data collected from users of our services. This Privacy Policy (“Policy”) explains how TruSTAR collects…

Updated 2 years ago by Sachit Soni

What is the TruSTAR Community?

The TruSTAR Community is accessible to anyone who has access to the TruSTAR platform. The TruSTAR Community consists of reports that accessible to everyone. Generally reports in the Community are red…

Updated 3 weeks ago by Elvis Hovor