JIRA Server (Current Version)


This document provides a details of TruSTAR's JIRA add-on along with a step by step guide to installation, setup and troubleshooting.


The add-on is compatible with server version 7.10.x and above

Note: For JIRA server versions 7.6.x - 7.9.x refer to install documentation here

Installing the add-on requires admin privileges to install. More information available here: https://confluence.atlassian.com/upm/installing-add-ons-273875715.html

Download Files

For JIRA Server instances:

These bundles are required to successfully install the TruSTAR plugin on JIRA server instances. Note: These bundles can only be installed on JIRA Server instances.  


Bundle Name



JIRA Server

The add-on is compatible with JIRA server version 7.5.x - 7.9.x. To use with JIRA servers 7.10.0 and above please refer to our documentation on JIRA Server On-Prem (Current Version) 

JIRA server version: TruSTAR-1.0.2 (1)

Easy Install - Atlasssian Marketplace

Connect to the Atlassian Marketplace website from the Atlassian application’s administration console.

  1. You can install the TruSTAR add-ons by navigate to the application's administration console and selecting  the Find new add-ons link.
  2. Enter TruSTAR  in the Search the Marketplace box.
  3. Click the Install button for TruSTAR from the Find new add-ons administration page.

This method is the quickest way to install add-ons, however, you can also install by file upload, as described in the next section

Manual Installation

We recommend trying to install the add-on using the Atlassian Marketplace.

  1. Download TruSTAR's JIRA add-on. Please contact support@trustar.co for this file.
  2. From the application's administration console, click the Manage add-ons link.
  3. Click the Upload add-on link at the top right side of the page.  
  4. The upload add-on dialog will appear, enter the location of the JAR or OBR file to upload using the file chooser or by specifying a network location by entering a URL.
  5. Click Upload.
  6. A confirmation message appears when the add-on is successfully installed.

You can now manage the add-on from the user-installed add-on list on the Manage add-ons page.  

Setup & Configuration

Configure the Plugin by selecting the TruSTAR Configuration under manage add-ons section

Select the current TruSTAR version

Follow details below configure the add-on for use.

Configuration Details

  • Fill the configuration details (see Table below for more details).

Input Parameter





Use https://station.trustar.co This is TruSTAR station URL from where data get collected by executing API calls.



Authentication Key to connect to TruSTAR station. It will be used for making API calls. Available under Settings-> API on TruSTAR Station.

It will be in clear text at the time of initial configuration.

On save of configuration, Access key will get stored in encrypted format. On edit of the access key input, the field will be blank.

API Secret


Secret Key to connect to TruSTAR station. It will be used for making API calls. Available under Settings-> API on TruSTAR Station.

It will be in clear text at the time of initial configuration.

On save of configuration, Secret key will get stored in encrypted format. On edit of the secret key input, the field will be blank.

Enclave IDs


Enclave/s in TruSTAR where you want to submit newly created JIRA cases. Enclave IDs are available in TruSTAR Station under Settings-> Enclave on TruSTAR Station.



Comma separated list of fields to be submitted as part of report to TruSTAR

Excluded Projects


Leave excluded projects field blank if you want all cases created in JIRA to be submitted to TruSTAR.

Alternatively, enter comma separated list of project keys for only the projects you want to be submitted to TruSTAR

JIRA Final Status


Specify the final status of an issue in JIRA. This is configurable for each JIRA instance (Typical values, Closed, Done)

Auto Submission


Select to enable or disable auto submission of newly created issues to TruSTAR

Proxy Settings


Configure proxy settings if available

Using the Add-on

Send to TruSTAR

  • Once a case is created in JIRA the TruSTAR integration will trigger Submit Report event to TruSTAR if user selected to auto submit reports to TruSTAR. This case will be submitted as a TruSTAR report to the enclave(s) you have identified in your configuration.
  • After the issue is submitted into the select enclave(s) in TruSTAR  it returns a deep link in the comments section to the case in TruSTAR station. You can click on this link to take you to the case in TruSTAR.
  • Enrichment from TruSTAR will be added to the comments section of the JIRA issue as list of high priority indicators and correlated indicators.

Update Report

  • Whenever an issue is updated in JIRA it can be automatically or manually updated in theTruSTAR and a deeplink of report, high priority indicators and correlated indicators for that report will be added as comment in the JIRA issue.

Issue status

  • Whenever the status of the issue is changed to final status configured in the configuration page and auto submission is enabled, corresponding report of that issue in TruSTAR will added.
  • If auto submission is disabled, user needs to manually send update to TruSTAR by using the “Send to TruSTAR” button

Delete Report

  • This feature will delete report of a deleted issue from TruSTAR if auto submission is enabled.
  • If auto submission is disabled, user need to delete report manually from TruSTAR.

Known Limitations

Depending on the JIRA server and versions there are known instances when it takes about 10 seconds to add TruSTAR correlation details on a newly created ticket in JIRA.

Please reach out to support@trustar.co for any additional questions.

Troubleshooting & FAQ's

Q: Where do i find logs related to the TruSTAR add-on ?

A: Logs can be found at <JIRA_HOME_DIR>/atlassian-jira.log (Considering the jira administrator hasnt changed it).

Q: What ports and firewall exceptions are needed for the Integration to work?

A: The TruSTAR integration requires no special port allocations or firewall exceptions to be installed. Users need to follow firewall and port guidelines for installing JIRA server. However, for certain functions the add-on needs access to station.trustar.co over port 443

Q: Do you support JIRA Cloud?

A: We are currently in the process of getting the TruSTAR JIRA add-on certified to work with JIRA Cloud. Please contact support@trustar.co to get further details about the status of JIRA Cloud add-on.

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