Reset Credentials
Introduction
How do I reset my credentials?
Emailed credentials to the TruSTAR platform expire after 72 hours, as per our security policy. If that time period has passed and you missed it, no problem-- just reach out to us at support@trustar.co and we’ll reset them for you.
How do I reset my password?
After you have successfully logged into the TruSTAR platform you can reset your password using the platform. Just go to https://station.trustar.co and follow these steps:
- Click on your profile name in the top right
- Click on Settings
- Select your username and click on "Reset Password".
- You will receive an email to reset your credentials.
I have reset password. I still cannot login. Help?!
The likely issue here is the caching of credentials. Please follow these steps:
Chrome Browser
- Navigate to “Developer Tools”
- Select "Application"
- Select “Clear Storage”
- Scroll to the bottom and select “Clear site data”
- Log back in
- Navigate to “Developer Tools”
Other Browsers
- Start by going to station.trustar.co/logout
- This will affirm that the user has completely logged out
- Log back in
- This will affirm that the user has completely logged out
