Reset Credentials

Updated 2 months ago by Sachit Soni


How do I reset my credentials?

Emailed credentials to the TruSTAR platform expire after 72 hours, as per our security policy. If that time period has passed and you missed it, no problem-- just reach out to us at and we’ll reset them for you.

How do I reset my password?

After you have successfully logged into the TruSTAR platform you can reset your password using the platform. Just go to and follow these steps:

  1. Click on your profile name in the top right
  2. Click on Settings
  3. Select your username and click on "Reset Password".
  4. Create a password that complies with the following requirements
    1. Minimum of 12 Characters
    2. At least 3 of the following
      1. One lowercase character (a)
      2. One uppercase character (A)
      3. One special symbol (@)
      4. One number (1)
  5. You will receive an email to reset your credentials.

 I have reset password. I still cannot login. Help?! 

The likely issue here is the caching of credentials. Please follow these steps:

Chrome Browser

    1. Navigate to “Developer Tools”
    2. Select "Application"
    3. Select “Clear Storage”
    4. Scroll to the bottom and select “Clear site data”
    5. Log back in

Other Browsers

  1. Start by going to
    1. This will affirm that the user has completely logged out
    2. Log back in
Above steps do not provide a resolution, contact

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