Reset Credentials

Updated 3 weeks ago by Sachit Soni

Introduction

Introduction

How do I reset my credentials?

Emailed credentials to the TruSTAR platform expire after 72 hours, as per our security policy. If that time period has passed and you missed it, no problem-- just reach out to us at support@trustar.co and we’ll reset them for you.

How do I reset my password?

After you have successfully logged into the TruSTAR platform you can reset your password using the platform. Just go to https://station.trustar.co and follow these steps:

Click on your profile name in the top right
Click on Settings
Select your username and click on "Reset Password".
Create a password that complies with the following requirements
1. Minimum of 12 Characters
2. At least 3 of the following
  1. One lowercase character (a)
  2. One uppercase character (A)
  3. One special symbol (@)
  4. One number (1)
You will receive an email to reset your credentials.

I have reset password. I still cannot login. Help?!

The likely issue here is the caching of credentials. Please follow these steps:

Chrome Browser

1. Navigate to “Developer Tools”
2. Select "Application"
3. Select “Clear Storage”
4. Scroll to the bottom and select “Clear site data”
5. Log back in