TruSTAR Community Chat

Updated 6 days ago by Sachit Soni

TruSTAR manages the TruSTAR Community channel on Slack where you can ask questions or provide feedback about TruSTAR features, discuss use cases, and exchange tips with other TruSTAR users.

Accessing the Community Chat

  1. Click the TruSTAR Community icon on the Navigation Bar in the TruSTAR Web App.
  2. In the popup window, click Go to Community Chat to request entry to the TruSTAR Community workspace.
  • First-time users will receive an invitation to the chat via the email address used to log into TruSTAR.
  • For all other users, a new tab or window opens in Slack and displays the TruSTAR Community channel.
  1. After you receive the invitation, you can enter the Slack chat and edit your profile.
You can remain anonymous in the TruSTAR Community chat workspace by creating an alias and opting out of the optional email address and name fields when creating your profile.

Using the Community Chat

You can use the TruSTAR Community Chat for many purposes:

  • Start a new topic by asking a question, sharing a use case or an insight in the # general channel.
  • Join an ongoing topic using Slack’s thread feature and tap into the network of cybersecurity analysts.
  • Use Slack’s search capability to find questions or discussions related to your interests. Start a new discussion in #general if you can’t find an existing one.
Code of Conduct: TruSTAR requests that all users be respectful and cordial in discussions and forums. Be appreciative of the diverse opinions on the platform and agree or disagree in a polite and respectful manner. This will maintain a positive and productive forum for everyone.

FAQ

Q. What happened to chat?

Four years ago, TruSTAR introduced a chat feature to facilitate user collaboration and communication on incidents and indicators of interest. Over the last few years, collaboration tools like Slack and Microsoft Teams have become more prevalent in the SOC workflows, reducing the need for a native chat feature in the TruSTAR Web App. Also, users provided feedback that they wanted the power of the TruSTAR platform delivered within their chat and collaboration tools of choice, which aligns with TruSTAR's "integration first" product philosophy.


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