Automating Forwarding to an Enclave Inbox

Updated 1 year ago by TruSTAR

This document explains how to enable automated email forwarding to the email inbox of a specified Enclave.

This procedure is useful when you have automated alerts set up in your inbox and want to automatically submit such alerts as a report to your TruSTAR Enclave.

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Automatic Forwarding in Microsoft Outlook (Office 365)

  1. At the top of the page, select Settings > View All Outlook settings.
  2. Select Mail > Forwarding.
  3. Select Enable forwarding
  4. Enter the email address for the Enclave inbox and select Save.
    • Select the Keep a copy of forwarded messages checkbox if you want a copy of the original message to remain in your mailbox.

When using Outlook, certain TruSTAR features, such as Phishing Triage, require that emails to be submitted as attachments. This preserves crucial information, such as source IP address, original sender address and header information, and all observables in the original email. (Forwarding emails directly to TruSTAR only includes the spoofed email address information.)

You can set up Outlook to automatically forward emails as attachments by following these steps:

  1. Go to the File tab and select Options.
  2. Select the Mail category.
  3. In the Replies and forwards section, select the When forwarding a message dropdown arrow and then choose Attach original message.
  4. Select OK.
Read more on Microsoft Outlook forwarding at this link.

Automatic Forwarding in Gmail

You can only forward messages for a single-user Gmail address, not for an email group or alias.

  1. In the top right of the Gmail window, click Settings (gear icon) and then select Settings on the dropdown menu.
  2. Click the Forwarding and POP/IMAP tab to display the Forwarding settings.
  3. Click Add a forwarding address.
  4. Enter the email address of the Enclave inbox and click Next.
  5. On the confirmation popup, click Proceed, then click OK on the Add a forwarding address popup. This sends a verification email to that address.
  6. Check the Enclave inbox in TruSTAR for a verification email. You can either copy the confirmation code in the email and paste it into the text box in the Gmail/Forwarding... section or copy the link provided in the email and paste it into a a new browser window. This completes the verification of the forwarding address.
    If the Enclave Inbox filters on Accepted Sender Emails, you must add to that list in order to receive the verification email.
  7. Go back to the settings page for the Gmail account and refresh your browser.
  8. In Gmail, return to the Settings -> Forwarding and POP/IMAP tab.
  9. Select Forward a copy of incoming mail to.
  10. Choose what you want to happen with the Gmail copy of your emails. TruSTAR recommends keeping a copy in your inbox (Keep Gmail's copy in the inbox).
  11. At the bottom of the page, click Save Changes.
Read more on Gmail forwarding at this link.

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