Contacting Support
If you have a technical issue or problem, please go to the TruSTAR Customer Service portal https://trustar.atlassian.net/servicedesk/customer/portals.
Support Request Priority | Targeted Response Time | Example of Support Issues |
P1 Critical/Blocker | TruSTAR will respond to P1 tickets within 4 hrs | System is down/not able to function |
P2 Serious/Limiting | TruSTAR will respond to P2 tickets within 24 hrs | Specific feeds or integrations are failing |
P3 Minor Bug Frustration | TruSTAR will respond to P3 tickets within 48 hrs | Formatting issues and visual glitches with UI |
Having issues after a product update?
Following a product update, a you may need to clear your browser cookies and cache if you notice issues viewing the TruSTAR Station user interface. Follow these guides, depending on which browser you prefer: