If you have a technical issue or problem, please go to the TruSTAR Customer Service portal https://trustar.atlassian.net/servicedesk/customer/portals. You can also email us at email@example.com.
Support Request Priority
Targeted Response Time
Example of Support Issues
TruSTAR will respond to P1 tickets within 4 hrs
System is down/not able to function
TruSTAR will respond to P2 tickets within 24 hrs
Specific feeds or integrations are failing
Minor Bug Frustration
TruSTAR will respond to P3 tickets within 48 hrs
Formatting issues and visual glitches with UI
Having issues after a product update?
Following a product update, a you may need to clear your browser cookies and cache if you notice issues viewing the TruSTAR Station user interface. Follow these guides, depending on which browser you prefer: