FAQ: TruSTAR for Demisto

Updated 5 months ago by TruSTAR

This article answers frequently asked questions about the TruSTAR Workflow App for Demisto.

Manually Installing the App

The following bundle is required for manual installation of TruSTAR App for Demisto:

TruSTAR recommends that you install the TruSTAR Workflow App from the Demisto integrations page. This ensures you have the latest version and it is also easier to install.

Removing the App

  1. Navigate to Settings/Integrations in Demisto
  2. Click on Servers & Services.
  3. Find the TruSTAR instance and select it to disable it.

FAQ

Q: Where can I locate logs for troubleshooting in Demisto?

You can download logs from the UI Settings--> About --> Troubleshooting but before that

To get more useful logs, change the log level to debug, try the failing scenario again, and then download the logs.

Q: How do I restart the TruSTAR App or the Demisto instance?

To restart, you have to either reconnect to the TruSTAR App or restart the service for Demisto. To start, stop, or check the status of the Demisto server, you can refer to the Demisto support notes.

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